Shortcuts salon software for mac

After being a loyal customer for 6 years running and have put in so much effort to have a great Spa software, this is the thanks I get from Shortcuts. Do your research, there is other software out there that works in a much easier way and doesn't cost as much. Be careful of software that wants to lock you into a 3 year contract. Upgrades are also another 3 year contract added onto your current contract.

There is no social media integration. Average wait time on the phone for tech support is at least 20 minutes, in a busy salon that loses money. Their system is very old school based, not very intuitive. The Gift voucher system is so counter intuitive, really hard to find old gift voucher numbers. They lock you into a 3 year contract and I believe that is the only way they keep customers. Their pricing for features that you can't use properly are extra costing.

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Overall I paid for the extra services so that I could use the software to it's best and after signing the contract there only some features available. The confirmation text messages are very short and their online marketing system to create marketing emails when it works as it rarely does looks like its from the 80's. I have spent so much time and countless hours working "for" shortcuts instead of it working for me.

I have asked to be released from my contract for Shortcuts and they would prefer to have a customer that will never return than lose 12 months of something that doesn't and has never worked for me.

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When I have asked for education to that on my part I know I am using it to it's fullest ability, I have been quoted a few hundred dollars each time. I wouldn't recommend shortcuts to any salon and Ive made this clearly obvious to shortcuts. I managed to get help from someone who was efficient and she spent over and hour reprogramming our software after it had been set up incorrectly by shortcuts. Then everything she spent her time doing was wasted because the system that is shortcuts managed to not save any of her updates. So suffice to say our next 3 training sessions revolved around reprogramming it again.

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Please please please do your research before signing up to a shortcuts contract. Perhaps do a trial with them first. Because I am signed to a 3 year contract and would honestly have been better off using a paper and pen system. Shortcuts is awkward, cluncky and constantly times out. When id had it over a year i was told extra training would require payment and i even paid for my receptionist to do a course which didnt even touch on the system and turned out to be nothing related to shortcuts at all.

The help desk is impossible to get through to.

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Their systems constantly goes offline. Its very sticky and cluncky.

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Its not user friendly and it duplicates clients contacts and if you ask shortcuts to fix most issue they will charge you unless you nearly have a nervous breakdown. The marketing tool requires a degree in software programming to be able to use as its completely random and not user friendly. It was supposed to make booking easier for me and my clients but its been a complete nightmare. Other software companies were honest about what their systems couldn't do but shortcuts promised theirs could do everything on my list and more. And the truth is its not right for some.

But it's not even capable of managing my stock which is extensions and Ive given up. I hate leaving reviews like this but after they fasley used a feedback they asked me to do after a training session I feel its my duty to be honest about this system and prevent others from being duped.

Shortcuts TextME Salon Demo Video

Julie from Verve. We use Shortcuts for salon scheduling and point of sale. It is excellent for customer record keeping and has a lot of options for marketing specifics. Shortcuts is so user friendly. It was a very smooth transition in our salon when we started using it. I like that you can do multiple functions at the same time without losing any information. The variety of reports is very helpful. Shortcuts customer service is fantastic!

There hasn't been anything that I haven't liked about Shortcuts. If I am unsure of how to do something, support will walk me through it. Jessica from Eikonic House of Barbers. We been using shortcuts going on to six years and it's been a blessing to have such a powerful operating system to support our business growth.

I have researched other point-of-sale systems including salon biz, salon Iris, mind body, millennium - hands down Shortcuts remains the best for the following reasons. This works with our barbers as our staff are spatially and visually oriented. The icons are self explanatory and predictable. This helps us gauge the health of our business. This information can be exported into an email campaign and sent directly to the customer at no additional cost.

What is important is that we are confident that someone at helpdesk is always there to resolve the problem.

Thanks for helping keep SourceForge clean.

We just ranked top salons in North America by Salon Today under growth category. We couldn't have done it without a strong management system. Thanks Shortcuts! Keep up the great work. Lets continue to grow together!

Shortcuts Software vs. Timely Comparison

Response from Shortcuts Software. Thank you so much for the kind words, and huge congrats on making it to the Salon Today Top Salons. We love having Eikonic House of Barbers in the Shortcuts family. Jennifer from Salon Sterling. Great for large salons with multiple locations. I had worked with Shortcuts for years when I was managing a chain salon.

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  8. It was super user friendly. What I really loved were the training videos that were loaded on it, and available through a quick click for teaching new stylists and receptionists how to use every feature. There were lots of reports to access that give data on every aspect of the business and for individual stylists.

    The stylists loved being able to easily ruin a report to make sure they were on top of their goals. Lisa from Luxe Salon. Used them a cpl of years ago at a different salon so when I opened my own, they were my go to. Loved that I could get a custom app for my own salon without having to spend thousands on my own developer.

    Love that I can take deposits for appointments if I need to and that the checkout process for clients is so easy and can be done right from the chair! While I haven't had to call the help desk much, there might be a bit of a wait on the phone, would love to have the help desk available on chat and live during biz hours.

    Other than that, no complaints, it helps me run my salon smoothly and I'm happy about that! Angela from Hair Company of Tarpon Springs. I love how easy this program is to use, and I love all of the reports available to help me keep my salon running smoothly. The thing I like least about shortcuts, and it's not really a problem at all is that if my main computer goes down it renders all of my computers useless. I wish there was a way that it could be run remotely without having an on-site main terminal needed.

    Debbie from Be beautiful. Easy to use, highly known so lots of new staff already know how to use. Online booking on Facebook and Instagram and marketing are great and I love the consultation forms on my tablet that my customers can sign. Report and manage staff from home and staff have access of their diaries on their phones.

    I'd like more webinars weekly instead of monthly they are good but I would like more of them. It's good to go back over the things that I sometimes forget. Lindsay from Hair by Lindsay. Company Size: 1 employee.